Support

Need help with a payment? Use the topics below, or contact [email protected]. For fastest resolution, include your payment link (the URL containing /pay/<id>) and the transaction hash from your wallet.

Selected topic: withdrawal_pending

Withdrawals go through compliance, risk and balance checks, then queue for the custody provider. Status moves from REQUESTED → APPROVED → QUEUED → BROADCAST → CONFIRMING → COMPLETED.

Common topics

Payment pending
Sent on the wrong network
Underpayment
Overpayment
Expired invoice / late payment
Refund
Withdrawal pending
Wallet address issues

Contact

Email: [email protected]

Please never include passwords, private keys, or seed phrases in support requests.