Support

Need help with a payment? Use the topics below, or contact [email protected]. For fastest resolution, include your payment link (the URL containing /pay/<id>) and the transaction hash from your wallet.

Selected topic: overpayment

Your payment exceeded the invoice amount. The excess is handled per our refund policy; an exception/reconciliation record has been created automatically.

Common topics

Payment pending
Sent on the wrong network
Underpayment
Overpayment
Expired invoice / late payment
Refund
Withdrawal pending
Wallet address issues

Contact

Email: [email protected]

Please never include passwords, private keys, or seed phrases in support requests.