Support

Need help with a payment? Use the topics below, or contact [email protected]. For fastest resolution, include your payment link (the URL containing /pay/<id>) and the transaction hash from your wallet.

Selected topic: underpayment

Your payment was received but the amount is below the invoice amount. Our team will review it; depending on policy, we may ask you to top up the difference, refund, or credit a partial amount.

Common topics

Payment pending
Sent on the wrong network
Underpayment
Overpayment
Expired invoice / late payment
Refund
Withdrawal pending
Wallet address issues

Contact

Email: [email protected]

Please never include passwords, private keys, or seed phrases in support requests.