Support

Need help with a payment? Use the topics below, or contact [email protected]. For fastest resolution, include your payment link (the URL containing /pay/<id>) and the transaction hash from your wallet.

Selected topic: pending

Payments are considered detected once the blockchain shows the transaction. We wait for the configured number of confirmations before marking PAID. This usually takes a few minutes; for BTC and EVM it can take longer during network congestion.

Common topics

Payment pending
Sent on the wrong network
Underpayment
Overpayment
Expired invoice / late payment
Refund
Withdrawal pending
Wallet address issues

Contact

Email: [email protected]

Please never include passwords, private keys, or seed phrases in support requests.